FAQs

Most orders are delivered within 5–10 business days depending on your location and freight scheduling.

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Most of our saunas are designed for easy home assembly with simple step-by-step instructions included.

Infrared saunas use radiant heat at lower temperatures, while traditional saunas create higher heat using sauna heaters and stones for a classic sauna experience.

Yes! We proudly offer FREE nationwide shipping and NO sales tax on all sauna orders.

Absolutely. Many of our indoor saunas are perfect for home gyms, basements, wellness rooms, garages, and bathrooms.

Your payment is processed immediately after your order is placed to securely reserve your sauna and begin shipment preparation. Once your order is confirmed, you will receive an order confirmation email with your purchase details.

We currently accept multiple secure payment options including:

✔ Credit & Debit Cards
✔ Apple Pay
✔ Zelle
✔ Direct Bank Transfer Payments

All payments are processed securely for your protection and convenience.

Please inspect your order upon delivery. If your item arrives damaged or incorrect, contact us immediately at info@eliteinfraredsaunas.com with photos of the issue, and our support team will quickly assist you with a solution.

Orders may be changed or canceled within a limited time after purchase. Please contact our support team as soon as possible, and we will do our best to assist before the order ships.

Once your sauna ships, you will receive tracking and freight delivery updates. The freight carrier will also contact you directly to schedule your delivery appointment.